Plumbing Technician Utilization
Plumbing Technician Utilization: What Is a Good Rate? Plumbing technician utilization measures how much of a technician’s paid working time is spent on productive field-service work. ServiceTitan’s 2026 field-service guidance says utilization of 60%–80% is considered strong under its formula of time spent on field-service jobs divided by total time worked. However, narrower billable-hour calculations […]
Gross Profit per Plumbing Technician
Gross profit per plumbing technician measures how much gross profit a technician’s work produces after direct job costs. A practical calculation is: Revenue per Technician × Gross Margin % = Gross Profit per Technician There is no reliable published national average for gross profit per plumbing technician. Instead, plumbing companies should calculate the metric from […]
Dental Practice Goodwill: What Florida Sellers and Buyers Should Know
Dental practice goodwill is intangible value connected with an operating practice beyond its separately identified tangible and intangible assets. It may reflect patient relationships and continuity, reputation, brand, location, team, systems, referral patterns, and the practice’s ability to continue producing supported economic results after an ownership change. Goodwill is not a fixed percentage of collections […]
Plumbing Callback Rate Benchmarks: What Is a Good Rate?
A plumbing callback rate measures how often completed service work requires a return visit because of workmanship, part failure, warranty, or another corrective-service issue. ServiceTitan lists callbacks of 1% or less as a target for plumbing service and maintenance. Companies should define callbacks consistently before comparing their results with any benchmark. What Is a Plumbing […]
Plumbing Customer Acquisition Cost
Plumbing customer acquisition cost (CAC) is the amount a company spends to acquire one new paying customer. There is no single industry-wide plumbing CAC benchmark because marketing channels, booking rates, job completion rates, service mix, and customer value vary significantly. Current paid-media data is more useful for benchmarking individual stages such as cost per lead […]
Plumbing Field-to-Office Staffing Ratios
Plumbing Field-to-Office Staffing Ratios: What’s a Good Benchmark? A useful field-to-office staffing benchmark for a plumbing service company is about 3 field employees for every 1 office employee. ServiceTitan publishes 3:1 as a field-to-office target in its contractor KPI guidance. However, the right ratio varies by business model, company size, call volume, administrative workload, and […]
Plumbing Booking Rate Benchmarks: What Is a Good Booking Rate?
A plumbing company’s booking rate measures how effectively legitimate phone opportunities turn into booked work. It sounds like a simple percentage, but comparing plumbing booking rate benchmarks can be difficult because different companies and reporting platforms do not always define the denominator the same way. Published data illustrates the problem. ServiceTitan reported a 43% plumbing […]
Plumbing Call Center Metrics & Benchmarks
A plumbing company can generate plenty of phone calls and still struggle to turn that demand into booked work. That is why plumbing call center metrics should measure more than raw call volume. Owners need to know how many calls represent real opportunities, how many are answered, how many are abandoned, how many become appointments, […]
Private Equity Is Buying HVAC Businesses in Florida
If you own an HVAC company in Florida and you’ve gotten a call, letter, or LinkedIn message from a private-equity-backed buyer in the last year, you’re part of a pattern, not a coincidence. HVAC consolidation is one of the fastest-moving trends in home services right now, and Florida—with its year-round demand and population growth—is a […]
Plumbing Average Ticket Benchmarks
Average ticket is one of the most commonly tracked performance metrics in a plumbing service business, but it is also easy to misinterpret. At its simplest, average ticket measures how much revenue a plumbing company generates per completed job. A higher average ticket can increase revenue without requiring more service calls, but that does not […]